Privacy Policy

Transform your Greater Cincinnati home with beauty and privacy

Privacy Policy | The Screen Shoppe

Privacy Policy

Last updated: June 8, 2026

The Screen Shoppe (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have — including how we handle phone numbers and data related to SMS (text message) communications.

Information We Collect

We collect information you provide directly to us when you request an estimate, schedule service, or contact us, including:

  • Your name and contact details, such as your phone number, email address, and service address.
  • Details about your project, property, or the products and services you are interested in.
  • Records of your communications with us, including text messages, calls, and emails.

We may also automatically collect basic technical information (such as device and browser data) when you visit our website, in accordance with the cookie and analytics tools used on the site.

Phone Numbers and SMS Messaging

When you provide your phone number to The Screen Shoppe — for example, through our website contact or estimate form, in person, over the phone, or by texting us — we collect that number for the purpose of communicating with you about your inquiry and service.

Types of messages you may receive

If you opt in to text messaging, the SMS messages we send relate to your relationship with our business and may include:

  • Responses to estimate requests and questions you have sent us.
  • Appointment scheduling, confirmations, and reminders.
  • Updates about the status of your order, installation, or service.
  • Follow-up regarding a quote, project, or completed work.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.

We do not sell or share your phone or messaging data

Phone numbers and SMS consent are never sold or shared. The Screen Shoppe does not sell, rent, or share your phone number or SMS/text messaging data (including your consent to receive messages) with third parties or affiliates for their own marketing purposes. Mobile information collected for SMS will not be shared with any third parties for marketing or promotional reasons.

We use service providers solely to help us operate our own messaging and business systems (for example, the platform that delivers our text messages on our behalf). These providers are contractually limited to using your information only to provide services to us, and may not use it for their own purposes.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates, products, and services.
  • Schedule appointments and communicate with you about your projects.
  • Send the SMS messages described above, where you have opted in to receive them.
  • Operate, maintain, and improve our business and website.
  • Comply with our legal and regulatory obligations.

How We Store and Protect Your Data

We retain your information only for as long as needed to serve you, run our business, and meet legal requirements. We store customer data using reputable, access-controlled business systems and apply reasonable administrative, technical, and physical safeguards designed to protect it against loss, misuse, and unauthorized access. While no method of transmission or storage is completely secure, we take commercially reasonable steps to protect the information you share with us.

Your Choices and Data Deletion

You control the messages you receive from us:

  • Opt out of texts at any time by replying STOP to any message from us. You will receive a final confirmation that you have been unsubscribed, and we will stop sending you SMS messages.
  • Get help by replying HELP to any message, or by contacting us using the details below.

You may request that we delete the personal data we hold about you — including your phone number and messaging records — by emailing info@thescreenshoppe.com or calling (513) 774-8090. We will honor your request unless we are required to retain certain information to comply with a legal obligation, resolve disputes, or enforce our agreements. Opting out of texts does not, by itself, delete the other records associated with your account or project.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will take effect when posted.

Contact Us

The Screen Shoppe
467 Wards Corner Rd, Suite B
Loveland, OH 45140
Phone: (513) 774-8090
Email: info@thescreenshoppe.com
Hours: 9:00 AM – 4:00 PM, Monday through Friday